Bally Pilates is committed to providing quality services and programs for health, performance and rehabilitation. Our appointment policy enables us to provide a consistently high level of care to all clients.
By visiting our studio and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following 'Terms of Service":
24 Hour Cancelation Policy
Appointment reminders are sent the day before your appointment. If you need to cancel your appointment, please kindly do so with 24 hours’ notice through your client account via the Mindbody App. Cancelations with less than 24 hours’ notice and no shows will incur the full fee for the session/consultation.
Bally Pilates Terms (10 Weeks)
Bally Pilates Terms (10 Weeks duration) mirror the school terms, separated by small breaks where Pop-Up Classes run to accommodate clients wishing to continue uninterrupted. Preferred Class Times are reserved for ‘Term Participating’ clients and scheduled at the beginning of Term with options for one, two or three classes weekly.
Sessions that are not attended inline with the Cancelation Policy can be rescheduled and caught up within the 10 Week Term. Sessions not completed within the Term cannot be carried forward and will be forfeited.
Rescheduling an Appointment
Sessions that cannot be attended inline with the Cancelation Policy can be rescheduled through your client account via the Mindbody App https://clients.mindbodyonline.com/classic/ws?studioid=560827&stype=-98
Bally Pilates accepts no responsibility for the treatment received. Bally Pilates adopts assurance protocols in accordance with the clinical guidelines specified by the respective governing bodies.
Bally Pilates of 22 Hunter Street, Balgownie NSW Australia (ABN 58896791624) (we, our, us or Bally Pilates) complies with the Privacy Act 1988 (Cth) (Privacy Act) and the applicable Privacy Principles in the Privacy Act when handling personal information. We take the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
We collect personal information for the purposes of delivering our products and services and communicating with Customers regarding our services through the Bally Pilates website located at www.ballypilates.com (Website). We collect personal information:
from users – when they register an enquiry, book a class through the online booking form or purchase a Bally Pilates membership;
from suppliers or third parties – when they are engaged to supply services to us, provide information to us or invoice us for the provision of services;
when we receive enquiries through the Website and when the Website is otherwise accessed or used.
The kind of personal information we may collect will depend on who you are (e.g. a customer or supplier) and the nature of your interaction with us, and may include your full name, email address, phone number, company name, billing information and other personal information. If you do not provide us with all the information we request, we may not be able to deliver our services.
We will use any personal information collected to provide our services, operate the Website, send you our newsletter, respond to feedback and complaints, communicate with purchasers and suppliers, develop new services, enforce our terms and conditions with you, and address potentially prohibited or illegal activities. If you are a supplier, we will use your personal information to email you to accept your offer to provide services, correspond with your personnel in relation to the provision of services and pay your invoices.
In all cases, unless you have opted out, you consent to us using your personal information for direct marketing purposes in order to tell you about our services. We may contact you by mail, telephone, email or SMS to market our products and services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.
Disclosure and sharing
When a product is purchased, we may disclose the customer’s personal information to the supplier. We may also disclose personal information to third parties for purposes associated with a purchase and to third party service providers we engage to help us deliver our products and services and for marketing purposes.
Data security and quality
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed.
We may retain and use de-identified information.
Access, correction and complaints
You can request, and we will provide you with access to, any personal information we hold about you (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them.
Transfer in certain circumstances:
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, in our sole discretion, we may transfer, sell or assign personal information collected to one or more relevant third parties.
For further information on your privacy rights go to: www.privacy.gov.au.